I have used lots of different types of equipment in my pursuits over the years and I have never been as well taken care of.
This story starts out with what every photographer fears Dropped damaged or destroyed equipment. I recently had an Alien Bees AB1600 mono block flash fall and break. The hole where the cord attaches broke out so being resourceful and semi mechanical I decided to fix it. I managed to attach a new receiver for the cord by drilling holes in the light housing and adapting one from an old power backup I had laying around. Trying to put it back together I broke the power slide control. Of course I did DIY repair rarely turns out well!
I surrendered and obtained a repair return from the Paul C Buff company who manufactures the Alien Bees lights. I expected a hefty repair bill this is not a cheap piece of equipment and photographers are easy targets since the market is small the margins have to be good to stay afloat I am sure.
I was in shock when the repair rep called and informed me the repair would be 40.00 and that included return shipping. I thought what a great policy and was happy as could be. It gets even better when UPS delivered the repaired flash I took it out of the box expecting to see the same old beat up light I had grown to love. They not only repaired the damage and the part I broke trying to fix it the put all of my parts into a brand new housing with an improved light stand connector. I could not have been happier.
The unit worked great for a week or so and then the power started dropping off half way through the session and just continued to get worse.
I decided to return the unit for more repair and expected to pay for repair again as it had been a month or so. I got the unit back this morning with a packing slip that said no charge repair warranty for repair whatever date it was there before. I love these guys no charge for the repair no charge for return shipping.
It is rare that a company takes such good care of customers even with expensive items I have never had such a positive experience
with a product or such prompt no hassle get the customer taken care of policy.
I just wanted to publicly thank the Paul C Buff company and in the future I will be upgrading to the Einstein line of flashes made by this wonderful company.
January
(1)
February (1)
(1)
March (1)
April
May
June
(1)
July (1)
(1)
August (1)
September
October
November
December
|
January
February
March
April
May
June
July
August
September
October
November
December
|
January
February
March
April
May
June
July
August
September
October
November
December
|
January
February
March
April
May
June
July
August
September
October
November
December
|
January
February
March
April
May
June
July
August
September
October
November
December
|
January
February
March
April
May
June
July
August
September
October
November
December
|
January
February
March
April
May
June
July
August
September
October
November
December
|
January
February
March
April
May
June
July
August
September
October
November
December
|
January
February
March
April
May
June
July
August
September
October
November
December
|
January
February
March
April
May
June
July
August
September
October
November
December
|
January
February
March
April
May
June
July
August
September
October
November
December
|
January
February
March
April
May
June
July
August
September
October
November
December
|